Just know there can sometimes be a delay in responses during patch days or when the team it out at a big event like PAX. We check the support email inbox throughout each day and send off each ticket to the appropriate member of the team.

If it’s a gameplay related bug with anything related to hurtboxes, hitboxes, gadget interactions or the like, attaching your replay file of the match in question is typically helpful.

A Screenshot or video capture is always awesome.

(I had been playing Ranked for half an hour, then I chose Random as my Legend, got into a game on King’s Pass and then everything died) Retracing what you were doing before you encountered the bug.A clear description of the bug you’ve found.So there are a few things that would really help us out: How to make your bug report awesome!įor us to track down and squash any bugs we need to be able to reproduce them. If you can’t find your problem listed a bug the best way to submit any kind of bug report, or to get in touch with us is to email much as we love hearing from players, if you reach out to a developer directly with a bug report we’ll still ask you email so that we have a record of the problem and we can get the right team member working on it.

Something else How to submit a bug reportįIRST – Check the list above to see if you have a common issue or question before emailing us. You can find EAC customer support by following the link provided. Visit for help with more specific issues that you may be having. Keep in mind that you will not be able to play competitive game modes with EAC disabled. You can do this by right-clicking on the game in your steam library and entering -noeac to the “Launch Options” at the bottom of the “General” tab. If you do not meet these requirements, you won’t be able to play Ranked but you will still be able to play other game modes like Experimental 1v1.Īdd -noeac to the Steam launch options to disable Easy Anti-Cheat from running. Make sure you’re on a 64-bit OS and have Windows 7 or later installed or run windows update. Easy Anti-Cheat doesn’t run and I can’t play ranked.You can do this by right-clicking on the game in your steam library, selecting “properties,” selecting “local files,” and then selecting “Verify integrity of game files…” Easy Anti-Cheat says there’s a problem/bad or missing file on my computerįix by having Steam verify integrity of game files.If that doesn’t work, see the next bullet point to learn how to verify the integrity of your game files. Re-launch Brawlhalla and make sure you select yes when prompted by Steam to make changes to your hard drive. Brawlhalla does not start and it says “Easy Anti-Cheat is not installed”.If you are having an issue with Easy Anti-Cheat, read the following:

Steam wont verify my login information